Is Getlabs HIPAA compliant?

Yes! We routinely undergo internal compliance testing to ensure we uphold the highest standards and protect patient privacy.

What types of organizations does Getlabs partner with?

Getlabs partners with labs, health systems, health plans, payors, providers, employers, clinical research organizations, EHRs, and telehealth companies.

How can I get started?

Just fill out the Partner Inquiry Form or email partnerships@getlabs.com and we’ll reach out.

How do patients book a visit?

Booking a Getlabs visit is fast and easy with same-day appointments often being available. Please reach out to partnerships@getlabs.com to learn more about our seamless patient experiences!

What sample types does Getlabs collect?

Getlabs supports over 5,000 lab tests and can collect doctor recommended samples. Please email partnerships@getlabs.com for a full list of our services.

What is your rescheduling and cancelation policy?

Appointments more than 24 hours from the scheduled appointment time can be rescheduled or canceled for a full refund.

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Appointments less than 24 hours from the scheduled appointment time cannot be rescheduled and are non-refundable if canceled.

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To learn more, please review our Terms of Service.

How do I get my lab results?

Lab results will typically be ready in 3-5 business days though certain tests may take longer. Once your lab results are ready, your doctor will typically reach out 2-3 days after to review the results together. In addition, you can check if your lab results are ready with the following options:

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1. Check the patient portal for your laboratory

Labcorp
Quest
Sonora Quest

2. Connect your Apple Health app with your laboratory account

3. Contact your doctor's office 5 business days after your visit

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For your privacy, Getlabs does not receive any information on your lab result status - only you, the provider who ordered your labs, and the laboratory you selected will receive your lab results.

What if I don't have a lab order?

No problem! We have two easy options for providing your lab order to Getlabs when booking a visit. You can provide us your doctor’s contact information and we can collect your lab order for you, or you can ask your doctor for a copy of your lab order and upload it. Either way works for us.

What should I do if I'm having an issue booking?

We're sorry to hear that, but we'd be happy to help. Please text us at (424) 438-5227 or email hello@getlabs.com.

Note: the fastest way to reach us is by texting us.

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How do you keep my information confidential?

Your healthcare information is strictly confidential and only used for scheduling and coordination purposes.

Is fasting required?

It depends on the lab test being requested. If we see that your specific labs require fasting, we will let you know ahead of time.

What is your rescheduling and cancelation policy?

Appointments more than 24 hours from the scheduled appointment time can be rescheduled or canceled for a full refund.

‍

Appointments less than 24 hours from the scheduled appointment time cannot be rescheduled and are non-refundable if canceled.

‍

To learn more, please review our Terms of Service.

How do I get my lab results?

‍

1. Check the patient portal for your laboratory

Labcorp
Quest
Sonora Quest

2. Connect your Apple Health app with your laboratory account

3. Contact your doctor's office 5 business days after your visit

‍

For your privacy, Getlabs does not receive any information on your lab result status - only you, the provider who ordered your labs, and the laboratory you selected will receive your lab results.

What if I don't have a lab order?

What should I do if I'm having an issue booking?

We're sorry to hear that, but we'd be happy to help. Please text us at (424) 438-5227 or email hello@getlabs.com.

Note: the fastest way to reach us is by texting us.

‍

How do you keep my information confidential?

Your healthcare information is strictly confidential and only used for scheduling and coordination purposes.

Is fasting required?

It depends on the lab test being requested. If we see that your specific labs require fasting, we will let you know ahead of time.

Frequently asked questions

Can I schedule a late night or early morning appointment?

Yes, absolutely. To request service outside our normal business hours, please contact us at (480) 690-7880 or hello@getlabs.com.

Is Getlabs a laboratory?

Getlabs is not a laboratory. Our technology platform facilitates our service for mobile phlebotomy. We send certified, employed phlebotomists to your home to collect your samples, and drop off those samples at the laboratory you or your doctor selected for testing. 100% of the testing is handled by the laboratory.

What forms of payment do you accept?

We accept all major credit cards.

Can I schedule same day appointments?

We may offer this in the future, but currently we only offer priority appointments next day or later. This gives you the opportunity to make sure you're fasted and gives us time to get the necessary supplies for each appointment.

Is Getlabs HIPAA compliant?

Yes, absolutely. Likewise, we routinely undergo internal compliance testing to ensure we uphold the highest standards.

see more questions

Can I schedule a late night or
early morning appointment?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Is Getlabs a laboratory?

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What forms of payment do
you accept?

Can I schedule same day
appointments?

Is Getlabs HIPAA compliant?

see more questions

Can I schedule a late night or early morning appointment?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Is Getlabs a laboratory?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

What forms of payment do you accept?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Can I schedule same day appointments?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Is Getlabs HIPAA compliant?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Frequently asked questions

Can I schedule a late night or early morning appointment?

Yes, absolutely. To request service outside our normal business hours, please contact us at (480) 690-7880 or hello@getlabs.com.

Is Getlabs a laboratory?

What forms of payment do you accept?

We accept all major credit cards.

Can I schedule same day appointments?

Is Getlabs HIPAA compliant?

Yes, absolutely. Likewise, we routinely undergo internal compliance testing to ensure we uphold the highest standards.

Can I schedule a late night or
early morning appointment?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Is Getlabs a laboratory?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

What forms of payment do
you accept?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Can I schedule same day
appointments?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Is Getlabs HIPAA compliant?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

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Frequently asked questions

Frequently asked questions

In the news

Do not delete anything on this page

Frequently asked questions

Can I schedule a late night or early morning appointment?

Is Getlabs a laboratory?

What forms of payment do you accept?

Can I schedule same day appointments?

Is Getlabs HIPAA compliant?

Can I schedule a late night or early morning appointment?

Is Getlabs a laboratory?

What forms of payment doyou accept?

Can I schedule same dayappointments?

Is Getlabs HIPAA compliant?

Frequently asked questions

Can I schedule a late night or early morning appointment?

Is Getlabs a laboratory?

What forms of payment do you accept?

Can I schedule same day appointments?

Is Getlabs HIPAA compliant?

Can I schedule a late night or early morning appointment?

Is Getlabs a laboratory?

What forms of payment doyou accept?

Can I schedule same dayappointments?

Is Getlabs HIPAA compliant?

In the news

Can I schedule a late night or
early morning appointment?

What forms of payment do
you accept?

Can I schedule same day
appointments?

Can I schedule a late night or
early morning appointment?

What forms of payment do
you accept?

Can I schedule same day
appointments?